Consumer Protection

Advice and representation for consumers and suppliers on their rights and obligations under the Consumer Protection Act, including defective goods and services, unfair contract terms and related disputes.

Consumer law gives buyers real rights and gives businesses clear duties. We help you understand which apply to you, and how to enforce or meet them.

How we can help

• Defective goods and poor-quality services
• Unfair or unreasonable contract terms
• Cancellations and refunds
• Disputes with suppliers
• Compliance advice for businesses
• Representation in consumer disputes

What to expect

1. A first consultation

   We listen to what has happened and what you want to achieve, and look at the documents you have.

2. Clear advice and a strategy

   You get a plain-language view of your position, your options, the likely costs and the route we recommend.

3. Representation through to resolution

   We act on your instructions, keep you informed at every step, and stay focused on the outcome you need.